Getting found on Google
If you do one thing after registering your trade, do this. A Google Business Profile is free, takes about twenty minutes, and for a local business it is worth more than a website, a logo and a social account combined.
Set up in six steps
- Claim the profile. Search your business name on Google — an entry may already exist, created automatically. Claim it rather than making a second one; duplicates split your reviews and confuse the ranking.
- Pick the primary category carefully, in German. This single field does more for your ranking than any other. Look at what two or three established competitors nearby have chosen and use the same term — it is the one people type.
- Address, service area and hours. Exact and current. If you work at customers’ premises rather than your own, set a service area instead of an address. Holiday hours matter more than they sound: “are they open?” is the most common local search there is.
- Photos — real ones. The premises, the work, the team. Ten good photographs beat fifty poor ones, and stock images are recognisable and cost trust. Images are also the part of your profile that needs no translation at all.
- Services and description. List services with the German terms customers use. Three plain sentences of description are enough — then add one line naming the other languages you work in, so international customers recognise you.
- Verify. Google confirms the business, usually by postcard, video or phone. Until this is done, the profile barely shows.
Keeping it alive — ten minutes a week
- Reply to every review, including the critical ones. → How to do that, and in which language
- Add a photo now and then. Activity is a signal in itself.
- Keep hours current, especially around Austrian public holidays.
- Answer the questions customers post on the profile — if you do not, other users will, and they may be wrong.
Common questions
Should my Google Business Profile be in German or English?
German, with English named inside it. The profile language decides whether you appear when someone nearby searches — and in Austria that search is overwhelmingly in German, including from people who speak English perfectly well. Write the business category, service names and description in German, then add one clear line such as “We serve our customers in English as well.” You are then findable locally and legible internationally. An English-only profile is not ranked lower in German searches; it is absent from them.
I do not trust my German. How do I write the profile?
Copy the vocabulary, not the sentences. Open the profiles of two or three established competitors in your district and note the exact terms they use for their services and category — those are the words people actually type. Use the same ones. For the description, three plain sentences are enough, and having a native speaker read them once costs you a coffee. What you should not do is run a long English text through a translator and paste the result; that reads badly to exactly the local customers you are trying to reach.
Is the Google profile really more important than a website?
For a local trade, yes, and it is not close. The profile appears in the Local Pack and in Maps — above the ordinary search results — and it answers the three things a local customer actually wants to know: are you open, where are you, what do others say. A website is useful later. The profile is useful today, and it costs nothing.
How long until it makes a difference?
Usually a few weeks for the profile to settle and start appearing consistently, longer in a dense district. What speeds it up is completeness and activity: photos, correct hours, answered reviews, occasional posts. What slows it down is an abandoned profile with three fields filled in.
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Marketing practice, not legal advice.